BOOKING CONFIRMATION
Passenger/s will receive a confirmation once the booking is complete.
The Passenger/s is responsible for checking that the reservation details are correct, and advising of any errors immediately.
TRANSFER SERVICE
On Semi-Private tours and Private tours, roundtrip transfer services from/to the hotel are included in the rate. Passengers are responsible for ensuring that they are waiting at the designated pickup location as per the confirmation provided, namely during the correct time window and in the correct place. Whilst our drivers will make reasonable attempts to identify missing passengers, no-shows will not be eligible for refund, and due to the nature of the service, the vehicle cannot turn around to collect no-shows.
TOUR TERMS AND CONDITIONS
We reserve the right to implement alternate locations, other than the itinerary due to force majeure, weather conditions, or imposed safety limitations.
Passengers are responsible to notify us upon making the reservation or in a reasonable amount of time prior to the tour, of any food allergies or restrictions.
It is the passenger’s responsibility to assert whether he/she is physically fit to ride on a boat and will not hold the vessel and/or Santorini Sailing or their employees, agents or other associated personnel, responsible if he/she is injured as a result of ANY incidents (medical, negligent, accidental or otherwise) which occur while chartering the boat or otherwise participating in the trip.
It is the passenger’s responsibility and duty to exercise reasonable care for his/her own safety.
Passengers must fully understand that the vessel has limited medical facilities and that in the event of illness or injury, appropriate care must be summoned by radio and treatment will be delayed until they can be transported to a proper medical facility. Reasonable measures will be taken for immediate medical assistance.
CANCELLATION POLICY
In the event of the cancellation of a confirmed reservation, the Reservations Department will examine each cancellation request and inform the customer by e-mail within a maximum of 3 days, of any refunds applicable.
Semi-Private Charter Reservations
There is a full refund issued with 3 days or more notice of cancellation, in the event of bad weather on the day and we cannot reschedule your tour, flight cancellations and/or strikes which prevent you from attending your tour. There is no refund if cancellation is made less than 3 days or in the event of no-show.
Private Charter Reservations
There is a full refund issued with 7 days or more notice of cancellation, in the event of bad weather on the day and we cannot reschedule your tour, flight cancellations and/or strikes which prevent you from attending your tour. There is no refund if cancellation is made less than 7 days or in the event of no-show.
Overnight/Multiday Charter Reservations
There is a full refund issued with 21 days or more notice of cancellation. There is no refund if cancellation is made less than 21 days or in the event of no-show.